Manor Adventure is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Manor Adventure may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2017.
We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to family or school holidays
Telephone calls may be recorded for monitoring and training purposes.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website makes use of analytics cookies. Like almost all websites, we use these cookies to see how the site is working. They allow us to see if you are having any problems loading certain pages, and whether certain pages are more or less appealing than others. These cookies do not contain information that allow us to identify you as an individual, they are simply to allow us to improve the website.
The family holidays booking pages make use of a session cookie this helps us to apply discounts to family holidays and only remains on your computer while you are on our website. The only time we make use of this cookie is when you confirm a family holiday booking, at which point the cookie allows us to see which website referred you to our website. We do this to allow us to better place our marketing spend.
The website also uses a cookie to tell us not to keep showing you our cookies policy message at the top of each page.
By continuing to use our website, you are agreeing that we can place these types of cookies on your device.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We may collect your personal data in a number of ways, for example:
from the information you provide to us when you interact with us, for example when you express your interest in staying at Manor Adventure; when you communicate with us by telephone, email or via our website, for example in order to make enquiries; from third parties, for example from third party websites.
We may collect the following types of personal data about you:
your name, and contact information such as address, email address and telephone number; information relating to your school or organisation;
The purposes for which we may use personal data we collect include:
to answer enquiries; other administrative purposes, including: carrying out research and statistical analysis; carrying out audits (e.g. to ensure compliance with our regulatory and legal obligations); promoting our services; dealing with complaints and enquiries.
If you have any queries about this privacy notice or how we process your personal data, or you wish to request access to the personal data we hold about you, you can contact our Data Protection Officer by email: ; by telephone: 01584 861333; or by post: Data Protection Officer, Manor Adventure, Culmington Manor, Craven Arms, Shropshire SY7 9BY.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.