Data Protection
Manor Adventure

This privacy policy aims to give you information on how we collect and process your personal data.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This privacy policy supplements other notices and privacy policies and is not intended to override them.

Globebrow Limited is the controller and responsible for your personal data (referred to as "Manor Adventure", "we", "us" or "our" in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Email address:

Postal address: Data Privacy Manager, Manor Adventure, Culmington Manor, Craven Arms, Shropshire SY7 9BY

Telephone number: 01584 861333

We keep our privacy policy under regular review. Please check back regularly to see how we are processing personal data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1 The data we collect about you

Personal data means any information about an individual from which that person can be identified or which relates to an identifiable individual. It does not include data where the identity has been removed (anonymous data).

We may collect personal data about you:

  • When you interact directly with us, including when you make an enquiry, correspond with use, create an account on our site, use our products or services, visit one of our sites or enter a competition, promotion or survey.

  • We may collect certain personal data about you automatically when you use our website, including about your equipment, browsing actions and patterns via our use of cookies and similar technologies.

  • We record telephone calls for monitoring and training purposes.

We may process different kinds of personal data about you:

  • First name, last name, username or similar identifier, marital status, title, maiden name, date of birth and gender.

  • Information about the school you attend or the school or organisation you work for and your job title (as applicable).

  • Address, email address and telephone number.

  • Technical data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Your username and password (where you use our online services).

  • Usage data including information about how you use our site, products and services.

  • Details of your activity preferences.

We also collect, use and share aggregated data such as statistical or usage data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2 How we use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Purpose/ActivityLawful basis for processing including basis of legitimate interest
To provide services to you and to enable you to take part in activities on our sites Performance of a contract with you
Legitimate interests (to provide you with our services where we do not have a contract directly with you)
To manage our relationship with you, including managing any payments, dealing with enquiries and complaints and sending you further information that you may request or require about our services Performance of a contract with you
Legitimate interests (to provide you with our services where we do not have a contract directly with you)
To meet our health and safety obligations Legal obligation Legitimate interests (to ensure health and safety at our sites)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Legitimate interests (to ensure efficient and effective running of our business)
To use data analytics to improve our website, products, services, customer relationships and experiences Legitimate interests (to improve our website)
Consent, where necessary
For [quality] monitoring and training purposes Legitimate interest (to ensure that we provide an effective and efficient service to you)
To contact you by telephone about our services, products, special offers or other information which we think you may find interesting. Legitimate interest (to market our services to businesses)
To meet our regulatory, legal and tax obligations Legal obligation
To undertake market research, including:
Contacting your to ask you to take part in market research;
Using the data that you provide in response to market research, for the purposes set out in this privacy policy
Legitimate interest (to improve our products, services and website).


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

  • Analytical cookies. These allow us to see how our site is working, if there are any problems loading certain pages, recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Type (Essential, Analytical, Marketing)
Cookie Title Purpose First or third party
_ga, _gat, _gid to track traffic sources, and user journeys through the site First Party, Analytical
PHPSESSID to track if teachers are logged in First Party, Essential
cookies_consent to track whether people have chosen to hide the cookies notification banner First Party, Essential

You can control which types of cookie are set by changing your preferences when you visit our website. Cookies can also be controlled by your web browser settings. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

3 Disclosures of your personal data

We may share your personal data with the following categories of third party processors for the purposes set out in this privacy policy:

  • IT service providers, providing system administration, hosting and support services; or

  • Third party analytics companies.

We may also share your personal data with the following third parties:

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

  • Insurers, including in the event that we are required to claim under our insurance in respect of an incident.

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

  • HM Revenue & Customs, regulators and other authorities based who require reporting of processing activities in certain circumstances.

4 International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

5 Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6 Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see the ‘Your Legal Rights’ section below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7 Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Those rights are set out below.

If you wish to exercise any of these rights, please contact us by email at, by post at Data Privacy Manager, Manor Adventure, Culmington Manor, Craven Arms, Shropshire SY7 9BY or by phone on 01584 861333.

  • Request access to your personal data.

  • Request any incomplete or inaccurate personal data that we hold about you to be completed or corrected.

  • Request erasure of your personal data, where certain grounds have been established.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) providing that we do not have a compelling legitimate ground to continue to process it for that purpose.

  • Object to processing where we are processing your personal data for direct marketing purposes.

  • Request restriction of processing of your personal data, under certain conditions.

  • Request the transfer of your personal data to you or to a third party, in certain circumstances.

  • Where we are relying on consent to process your personal data, withdraw consent at any time.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

8 Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.